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SJ Equestrian Returns Policy


SJ Equestrian Supplies Ltd operates a 28 day return policy. The Customer must inform us within 14 days of receiving the goods should they wish to return them. A further 14 days are then allowed for the return of the parcel once we have been informed. Unfortunately we cannot offer you a refund or exchange should these timescales not be met.

To be eligible for a return, your item must be unused and in the same condition that you received it, in the same original packaging. We cannot accept opened goods.

Several types of goods are exempt from being returned. Non-returnable items include:

Lotions and Potions

Feed and Feed Supplements


Sale Items

We do not accept goods that are of the incorrect size unless agreed otherwise. It is the buyers responsibility to ensure the correct size is purchased.

To complete your return we require a receipt or proof of purchase. Goods should not be sent direct to the manufacturer.

There can be certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned after the 14 day window period

Refunds (if applicable)
Once your return is received and inspected, SJ Equestrian Supplies Ltd will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within 14 days.

Late or missing refunds (if applicable)
If you haven't received a refund 14 days from approval please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: SJ Equestrian Supplies LTD, East moneyacres farm, Dunlop, Ayrshire KA3 4BE

To return your product you should mail your product to:

SJ Equestrian Supplies LTD

East moneyacres farm




You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an item over £50 you should consider using a trackable service or purchasing insurance. We cannot guarantee that we will receive your returned item